Contact Sales & Customer Support

Need to get in touch with customer support? To contact our team, please use the contact form after checking the FAQs below.

Plans, Pricing & Payment

  • What is the difference between free and paid subscriptions?

    At marketstack we offer a Free Plan that will allow users to make up to 1,000 market data API requests per month, supporting end-of-day data as well as up to 12 months of history. As soon as there is a requirement for more API requests or intraday data, users can choose from one of our premium subscription plans, available on our Pricing page or contact us for a custom solution.

  • Which subscription plan fits my needs?

    The most important factor you need to take into account when choosing a subscription plan is the number of allowed monthly API requests. If you will stay below 1,000 monthly requests and only need end-of-day data, you can go for the Free Plan. If your volume exceeds 1,000 requests and/or you require more accurate, intraday data with regular updates, you will need to choose at least the Basic Plan. Other decisive factors include HTTPS encryption, technical support, and more.

  • Which payment methods are supported?

    Payments can be made via credit card (Visa, MasterCard, Discover, Diner's Club, American Express) or PayPal. Enterprise and high-volume customers may request annual bank transfer payments to be enabled. You can change your payment method at any given time in the "Payment" section of your account dashboard.

  • Can I also pay yearly?

    Yes. If you choose annual billing, the total price of your subscription plan will be 20% lower than the total amount you would pay with a monthly payment frequency.

API Access & Features

  • What is an API Request?

    Pricing is based on the number of monthly API requests allowed. Each time the marketstack API service is used to look up data for one specific stock ticker, one API request is consumed. As a result, if a given API request contains 5 tickers (symbols), 5 API requests will be consumed. API errors are not counted towards your monthly quota.

  • What happens if I exceed my API Request volume?

    If a level of at least 75%, 90%, 100% or more is reached, users will be notified via email as well as in their account dashboard automatically. Requirements vary and spikes in usage happen, which is why our system allows for a maximum overdraft of 20% beyond your quota limit. If 120% of your quota are reached, API access will be disabled, unless overage billing is enabled on your account.

  • What is the API's uptime?

    The marketstack API's system status is kept track of 24/7 by the apilayer team. We keep the amount of outages or service disruptions at a minimum and are proud to have an uptime of nearly 100%, calculated based on the last 365 days. Interested in seeing the details? You can check out the marketstack public status page using the following URL: status.marketstack.com.

Leave us a message

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We look forward to hearing from you.

Vienna Office (HQ)

apilayer GmbH
Elisabethstrasse 15/5
1010 Vienna
Austria

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apilayer UK Limited
6-8 Stuart Street
Luton Beds LU1 2SJ
United Kingdom